Always available when you need most…
Achieving successful deployment of Odoo in your environment is a great feeling, but the cycle doesn’t end there. You need someone to continuously monitor that setup to make sure it’s always available for your organization or end users. Braincrew App packages ensure to provide complete end-to-end support, maintenance & training services for your Odoo environment and act immediately if any sudden hazy situation occurs.
Startup
15 hours-
Dedicated Support Engineer
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Response Time: 24 Hours
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Max Tickets: 5
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Email & Skype Chat Support
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Resolution of bugs or errors in any community modules
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Functional consultation & training
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Community Apps migration & configuration
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Database Backups (2 times)
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Regular Status Report
Pro
40 hours-
Dedicated Support Engineer
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Response Time: 24 Hours
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Max Tickets: 20
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Email & Skype Chat & Call Support
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Resolution of bugs or errors in any community modules
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Technical and Functional consultation & training
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Community Apps migration & configuration
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Database Backups (10 times)
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Regular Status Report
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Data Importation Assistance
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Audit your setup to share new customization suggestions
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Urgent team availability for critical situations
Ultimate
80 hours-
Dedicated Support Engineer
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Response Time: 12 Hours
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Unlimited Tickets
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Email, Skype Chat & Call Support
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Resolution of bugs or errors in any community modules
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Onsite Support (Travel & Accommodation expenses are not included)
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Technical and Functional consultation & training
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Community Apps migration & configuration
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Unlimited Database Backups
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Regular Status Report
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Data Importation Assistance
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Audit your setup to share new customization suggestions
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Urgent team availability for critical situations
What will you get?
Experienced Support Team
Ready for Hazy Situations
True Consultancy
FAQ
What will be your support team availability?
We are available 8 hours from Monday to Friday. Our timing is 10:00 AM to 7:00 PM IST.
How support process will work?
You need to send details with a proper description of the problem via email. Our support team will analyze the problem and create a support ticket. Every support ticket will take at least 15 minutes for analysis. You can track the time spent on that support ticket from your portal account.
How do I pay for any of the above packages?
You can pay for any of the above plans with your PayPal account or Stripe through your Visa, MasterCard, or American Express credit cards. Your information will be completely secured in the respective payment gateway terminal as we are not storing them in our database.
How can I track hours spent during any packages?
Upon subscription to our any of packages, you will get access to our portal system. You can track the work log & time spent by our consultant in the portal account anytime.
I want to pay partially. Is it possible?
Sorry. All our packages come with a 100% upfront payment. We will create your account in our portal and put the project in production after confirmation of payment.
I would like to cancel my package subscription and get a refund. Is this possible?
No refund is not available if our team has invested more than 5 hours of work in the project. Although we try our best to sort out any of your concerns at our possible strength to avoid such situations.
What are the requirements to start the support project?
We will require your server details preferably root account or similar roles to apply necessary changes while working.
Can I purchase the same or another package multiple times?
Yes, we would love to work for a longer time with you. After completion of the first project, you can either choose the same package or another one based on your next customization requirements.
How do I get support after the completion of my project?
Each package includes designated free post-live maintenance support for your project. If you receive any bug or new change requests after completion of that time period than our team will be always there to work for those requirements in a form of the new project.
Want to know how we can help your business?
Got questions? Ideas? Leave your phone number & our specialist will contact you.